Term and Conditions

Alive Health Centre Ltd. (“Alive Health Centre”, or “Alive”) provides you access and use of our websites, including ShopAlive.ca and other internet sites, mobile apps, and social media sites operated by or for Alive (collectively, the “sites”, or “websites”), subject to your compliance with these terms and conditions of use (the “site terms”). by accessing, browsing and using the sites, you agree to be bound by the site terms and all applicable law. If you do not agree to be bound by the site terms and applicable law each time you use the sites or you do not have the authority to agree to or accept these site terms, you may not use the sites.

Online Orders

We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.

We rely on the information you provide through the website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

Shipping & Returns

See our terms for Shipping & Returns here.

Billing, Shipping, and Fraud Verification

We match the billing address to the credit card used for payment on all orders. This is protect you and prevent fraud. On orders over $500, orders may be limited to being shipped to the billing address only.


Your privacy is important to us. Please review our Privacy Policy here. To use this site, you must agree to our Privacy Policy.

Changes and Errors

Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through the sites, the prices or specifications of such goods and services, and any promotional offers and any other site materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on the sites will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the site materials are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or to not process orders (including accepted orders) where the price or other material information on the sites is inaccurate. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply a credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.

Use of Websites

As a condition of your use of the websites, you warrant to Alive that you will not use the sites for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use this Website in any manner which could damage, disable, overburden or impair this site or interfere with any other party’s use and/or enjoyment of this site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this site.

Correspondence and Communications

Please note that although we provide a translation tool on our website for multiple languages, our primary correspondence will be in English. This includes conversations in both email and phone calls.