Privacy Policy

This policy was updated on April 4th, 2018.

Your Privacy and Security is important to us. Since we established in 1983, we have taken the security of your personal information very seriously. However, no data transmitted over the internet or sever can be 100% secured. We endeavour to protect each of our users’ privacy and personal information with encryption, but we cannot guarantee and we are not responsible for the disclosure or theft of your personal information.


From using our website or our app, you consent to the use of your Personal Information. You may be asked to provide your personal information anytime you are in contact with us. We will be using technologies to reasonably and appropriately protect your personal information and your access.


Before making any purchases, you are required to provide certain Personal Information. If you decided to register with us, you will establish an account with your own password. You have the full responsibility for all activities that occur under your account. You are responsible to protect and secure your password and account. Please do not share or disclose your password to anyone. We will never ask you to provide your password.

What Personal Information we collect

We may collect your Personal Information including your First and Last Name, Email Address, Home Address and Phone Number when you register for an Alive Health Centre online shopping account or if you correspond with us. As always, we will handle your personal information as secure as possible.

Payment Security

We can only access your credit card to issue credits but we have no access to your actual credit card information. You are the only one who can place an order and produce a charge.

We have entitled a Credit Card Verification Company to verify your credit card when you produce a charge.

How we use data and statistics

We will keep your purchasing history confidential. We only collect purchasing statistics to value the popularity of each product. We also use your non-personal information such as your comments and answers to our survey to further develop and improve our products, services and advertising. We may collect and store information of how you use our website for the purpose of building a higher quality website.

Comments and Forums

You are responsible for the information you choose to disclose or submit in the comment area and forums. These areas are open to the public the information and content you share are visible to other users.

Newsletter Subscription

If you have subscribed our newsletter, we will send you promotional emails occasionally. The personal information we collect allows us to keep you up to date on our products and services, and keep you posted on our latest announcements and upcoming events. If you do not like receiving promotional emails or if you do not want to be on our mailing list, you can unsubscribe at any time by updating your account setting.

Contact us

If you contact us through email, phone, survey or social media, we may collect the information that you provide to us so as to respond to you or for the purpose related to your communication.

Third-Party Sites

From using our website or app, some of our applications or pages may link to third-party websites. Information collected by third-party is under their privacy policy. We recommend you to familiarize with their privacy policy while using their websites.

Important Exceptions

We may disclose your information to the third party if the reason is to bring legal action against someone who interferes with our rights or anyone else that got harmed by such activities.

We may also disclose your personal information if we determine that disclosure is reasonably necessary for purposes of national security or law enforcement.

Privacy Questions or Concerns

If you have any questions or concerns about our Privacy Policy or if you would like to make a complaint, please contact us. You can always contact us by clicking here.

We reserve the right to change this Privacy Policy from time to time in the future. The date of the latest update is indicated on the top of this page. We recommend you to read it. For your reference, you may print a copy of this Privacy Policy.