Although British Columbia, where our warehouses are located, is in a state of emergency due to the COVID-19 pandemic, we will strive to fulfil our customers’ needs through our online store at ShopAlive.ca.
With that being said, it has been increasingly difficult to source many items as they are becoming scarce and unavailable. We will continue to process orders, but we hope that our customers expect certain items to be cancelled due to unavailability and limitations from our suppliers.
In order to upkeep our sanitary standards, processing times may be slightly longer.
Shipping times are no longer guaranteed by Canada Post (our primary shipping method), so you may also expect delays in receiving your package.
Thank you for your understanding in this time of emergency. We hope that you and your loved ones stay safe and healthy.